Personal Information
Fullname: Trần Trung Kiệt
Other name: Eric Chen
Address: HO CHI MINH CITY
Email: kietttdata@gmail.com
Career Objective
I am a junior data analyst seeking opportunities to develop skills and gain experience in the field of data and statistical analysis. My goal is to contribute to the success of the company and enhance the quality of work by efficiently analyzing data and making intelligent decisions.
Education
Bachelor of Engineering in Information Technology
Software Engineer
Ho Chi Minh City University of Technology
Graduated in 2018
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Bachelor's Degree in Information Systems
Geographic Information Systems
Ho Chi Minh City University of Natural Resources and Environment
Graduated in 2015
Work Experience
L1 Technical Support
Dec 2017 – Present
- Provide support to handle or record customer issues.
- Coordinate with higher-level teams to address serious errors.
- Guide customers in using the software and provide software solutions support.
- Collect and process master data sent by customers and relay it to relevant parties.
- Train new employees and seek solutions to improve work processes.
Deployment Engineer
Dec 2017 – Present
- Participate in training and implementing software projects related to distribution.
- Monitor and participate in resolving issues that arise during project implementation.
Software Tester
Sep 2020 – Nov 2020
Sep 2019 – Dec 2019
- Onsite project to support software testing with customers in the distribution field.
- Develop detailed plans for the testing process.
- Document any functional changes in the software reported by customers and relay them to the project team.
- Record and categorize issues and errors encountered during testing. Collaborate with relevant parties to ensure project progress.
Map Solutions Support
Sep 2016 – Sep 2017
- Participate in projects related to digital mapping for automobiles.
- Join the solution team to research and find ways to improve digital mapping processes.
- Support the development of SQL scripts and tools to standardize data.
Business Analyst
Mar 2015 – Sep 2016
- Assist in identifying business issues from customers during the development of digital mapping software for distribution center management.
- Support the construction and administration of a system for managing digital mapping databases.
- Participate in the implementation of projects related to digital mapping.
- Contribute to research projects and publish articles on digital mapping on personal blogs.
- Participate in training sessions to educate students about digital mapping.
Skills
- Microsoft Excel
- Python
- SQL
- PowerBI
